for Switching Your ISP
(phone list at bottom)
Some service providers
give you the run-around when you try to discontinue service, offering
several months of free service if you continue. Many customers report
accepting this offer only to find that they get billed for the extra months
and have to go through the process of calling again to get disconnected.
Be firm the first time and don’t accept any offers of free service.
Remember that there’s a reason why most of them only let you cancel
over the telephone. They want you talking to one of their sales representatives.
For users who have
monthly fees directly debited from their checking accounts, be sure to
notify your bank to not accept any more debits from your old service provider.
Make sure you send
a general email notice of your new email address from your old service
to everyone in your address book that you want to continue contact with.
Also, be sure to copy yourself at your new address. If you are using Outlook
(Express) or Eudora your address book should remain intact with your new
service. If you are an AOL customer you will need to copy the addresses
from the notification email described above to your new email address
book. This process has taken as little as 8 minutes to as long 20 minutes
for an address list of 50 names.
Way To Cancel
way to cancel your existing Internet service? Pick up the phone. In fact,
in most cases, it's the only way. We've put a list here of the major Internet
Service Providers, along with their phone numbers and other information
you need to cancel your account. When you contact your old provider, be
sure to have the following information available: User Name (email address)
Mailing address and/or
Number of the credit
card that you charged the service to (sometimes the last four digits are
used for verification purposes)
Here's a list of phone
numbers (and other information) for the major Internet Service Providers
to let you cancel your old account:
(AOL): AOL lets its members cancel by phone, fax, mail or by
- Phone: 1-888-265-8008
- Fax: 1-801-622-7969
(include your full name, phone number, address and either your screen
name or the last four digits of the credit card you billed the account
- Mail: America Online,
P.O. Box 1600, Ogden, UT 84401 (send the same information required for
a fax) For additional information, go to Keyword: Cancel.
- Point your AOL
software to AOL Keyword: Cancel. Follow the onscreen instructions.
will allow users to cancel online or over the phone.
- Call 1-866-841-1442
and have your member ID and credit card information ready, for verification
- Cancel online at
http://account.netzero.net/orw/, and follow the directions.
Phone only 1-800-292-3900
Phone only 1-800-890-6356
Network(MSN): Phone only 1-800-386-5550
Phone only 1-888-613-3064
If your provider isn't
listed here, contact its customer service department.