Q: What is my username?
A: Your username will be the name you choose during sign-up with a “@” and net-X.net (example: username@net-a.net). The network you are setup on will have a letter associated with it. This letter will follow net-X.net, where "X" is the network identifier. Not all networks require the letter identifier.


Q: Can I change my username and password?
A: You may change only your password by calling Technical Support at 1-866-638-4376 or by clicking on My Account above.


Q: Can I use the service on multiple computers?
A: Yes, you can use your dialup account on multiple computer, just not at the same time.


Q: Will I be charged extra if I connect with a number that is long distance?
A: Yes. Please ensure that the number(s) you choose are local calls. We are not responsible for any long-distance charges incurred by your account.


Q: Why am I receiving Possible Interruption of Service email messages?
A: 90% of the time your credit card has expired. You may call 1-866-638-4376 and update your billing information or by clicking on My Account above.


Q: What if the number I’m dialing is not a local number?
A: Contact Technical Support for assistance or email . If emailing us, please include your name, your preferred way to contact you, and a description of the situation.


Q: How do I add additional email accounts?
A: When you sign up for service you can have up your primary email account. To add an email account, call 1-866-638-4376 or by clicking on My Account above.


Q: I keep receiving an error message when I try to connect. What do they mean?
A: An error message with the number 691 could mean that your account is inactive. Please contact our Customer Service department at 1-866-638-4376 for this or any other error messages.


Q: Is this going to be long distance?
A: If there is a local number in the list during signup process, then no, there will not be any long distance charges.


Q: Can I use numbers in my password?
A: Yes, you can use numbers in your password.


Q: My computer says “I’m Connected” but what do I do now?
A: You can open a browser such as "Internet Explorer" or "Netscape" by clicking the "E" or "N" icon on your desktop. Alternately, you can go to the start button on your task bar. Scroll to programs and click on "Internet Explorer," then type a URL into the address field and press enter.


Q: Are there more numbers to dial in with other than the one I am using now?
A: We have many access number to choose from. Visit https://signup.qwikdial.net/PopFinder.asp?Mode=find&ClientID=SANP and enter both the area code and the first three digits of your telephone number to see a current list.


Q: What number do I call to change my Credit Card Information?
A: You may change your account information by calling 1-866-638-4376 or by clicking on My Account above.


Q: Are there certain Hours that I can call the Tech Support Number?
A: You can call us 24 hours a day, 7 days a week, 365 days a year.


Q: How do I get my email?
A: Click on the "Check WebMail" link on the Menu to the left of this webpage. Type in your email user name and password, then click the enter button. You may also setup a mail client such as Outlook, Outlook Express, or Netscape Mail. For help on setting these programs up, point your browser to https://signup.qwikdial.net/help/Default.asp or call 1-866-638-4376.

QwikDial QwikBand™ Frequently Asked Questions